Welcome to Action Arbor LLC d.b.a. Gerard's Tree Service. By requesting a quote, scheduling services, or authorizing work, you (the "Client") agree to the following Terms of Service with Action Arbor LLC d.b.a. Gerard's Tree Service ("the Contractor").
a. By opting in, you agree to receive appointment, purchase, and promotional notifications via SMS text. Message and data rates may apply.
b. You can cancel the SMS service at any time. Simply reply "STOP" to the number the text was received from. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
c. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].
d. Carriers are not liable for delayed or undelivered messages.
e. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
f. For privacy-related inquiries, please refer to our privacy policy: https://offer.gerardstreeservice.com/privacy-policy
The Contractor shall provide the services specified in the written proposal/estimate provided to the Client. Any additional work requested by the Client that is not outlined in the original proposal will be subject to a separate estimate and additional charges.
The Contractor is fully licensed to operate in Lee County and the State of Florida. We maintain comprehensive general liability insurance and Workers' Compensation insurance as required by Florida law. Proof of insurance is available upon request.
Access: The Client must provide clear access to the work area for personnel, trucks, and heavy machinery (e.g., bucket trucks, chippers).
Underground Utilities: Per Florida law, the Contractor will contact Sunshine 811 for the marking of public utility lines. However, the Contractor is not responsible for damage to unmarked private lines (including, but not limited to, irrigation/sprinkler systems, septic tanks, underground lighting, or private electric/water lines) unless their location was mapped out and provided to the Contractor in writing prior to the commencement of work.
Property Damage: While we take every precaution to protect your property (using ground mats where applicable), tree care involves heavy equipment. The Contractor is not responsible for minor ruts in turf or cracks in driveways that occur during the normal course of tree operations.
Stump Grinding: Unless specifically stated in the proposal, stump grinding is not included in tree removal.
Stump Debris: If stump grinding is performed, the resulting mulch/chips will be backfilled into the hole. Haul-away of stump mulch is an additional service and must be requested in advance.
Depending on the location (unincorporated Lee County, City of Fort Myers, Cape Coral, Sanibel, etc.) and the species of the tree (e.g., Mangroves or "Heritage" trees), a permit may be required.
The Client is responsible for obtaining all necessary HOA approvals.
Unless otherwise agreed in writing, the Client is responsible for obtaining and paying for any required municipal tree removal permits.
Tree work is highly dependent on weather conditions. In the event of high winds, heavy rain, or lightning (common in Southwest Florida), the Contractor reserves the right to reschedule for the safety of the crew.
In the event of a named storm or declared emergency in Lee County:
a. Standard rates may not apply to emergency hazard removal.
b. Estimates provided during emergency "storm mode" are valid for 48 hours only.
Payment is due in full upon completion of the work described in the proposal.
A late fee of 10% may be applied to invoices unpaid after 30 days.
The Contractor will remove all debris resulting from the specified work unless otherwise noted in the "Clean-up" section of the proposal. We comply with all Lee County Solid Waste regulations regarding the disposal of horticultural waste.
The Client must provide at least 24 hours' notice for cancellations. If the Contractor arrives on-site and is unable to perform work due to lack of access or Client cancellation, a "trip fee" of $75 may be charged.
These terms shall be governed by the laws of the State of Florida. Any disputes arising from these services shall be resolved in the courts of Lee County, Florida.
If you have questions regarding these terms, please contact us at:
Action Arbor LLC d.b.a. Gerard's Tree Service
+1 (239) 633-3976
[email protected]
5232 Marina Dr
Bokeelia, FL 33922